Package usage

Every Mailrelay account has either a free account or a contracted monthly plan, prepaid package, or add-on that determines how many sends, subscribers, and other resources you can use during your billing cycle. This package is used up as you send newsletters, run automations, etc.

Regularly checking the Package Statistics section lets you see how much of your package you have used, anticipate the renewal date or a possible shortage of credits, and decide whether you need to upgrade your package before it affects the sending of your campaigns.

Accessing Package Statistics

You can access this section from the side menu, under Reports >> Package usage.

Current Usage

When you enter the section, you will see the Current Usage block, which summarizes your package consumption for the current cycle. The information and options available vary depending on the type of package you have: Monthly, Free, or Prepaid.

Free Package

Two progress bars are shown:

•    Package statistics: credits used compared to the total available for the cycle

•    Subscriber usage: number of active subscribers compared to the limit included in the package.

Below the bars, the exact date and time your package will renew is shown, at that point both counters reset to zero.

You will also see the add-on packages, which list extra services that can be purchased separately, such as SMTP + API or WhatsApp.

•    Active: the add-on package is already active on the account.

•    Not active: the package is not active, instead, the Start free trial button is shown so you can try it before purchasing it, or Trial expired if the trial period has ended

When you click Start free trial on an add-on package (for example, WhatsApp), a 10-day trial period is automatically activated. The package card then shows the status Trial - X days remaining, along with the start and end dates of the period.

Monthly Package

On a monthly plan, two progress bars are shown:

•    Package statistics: credits used compared to the total available for the cycle

•    Subscriber usage: number of active subscribers compared to the limit included in the package.

Below the bars, the exact date and time your package will renew is shown, at that point both counters reset to zero.

In this block you will find the following buttons:

•    Buy package: takes you to the billing section to purchase a new package or upgrade your current one.

•    View detailed package usage: opens the consumption breakdown explained later in this article.

•    Export subscriber usage: downloads a file with the consumption details per subscriber.

•    Bring forward the package renewal date: lets you move up the contract date and reset your credits

Prepaid Package

A prepaid package lasts 12 months, and credits are purchased in advance and deducted as they are used. It also has no subscriber limit, which is why this plan shows only a single bar:

•    Package statistics: credits used compared to the total credits available. When the remaining balance is low, the bar turns red to warn you that the package is about to run out.

Prepaid packages include two buttons that do not appear on monthly or free plans:

•    Move credits: lets you transfer credits between two accounts that both have an active prepaid package (explained in detail below).

•    Cancel package: cancels the contracted prepaid package.

Viewing Detailed Package Usage

Clicking View detailed package usage opens a screen with the full breakdown of your package consumption for a specific period. By default, it shows usage from the start of the current cycle up to the present moment, although you can choose a different period using the Start date and End date fields and clicking Search.

At the top, the total usage for the selected period is shown, including the number of messages sent and the credits used. Below that, consumption is broken down into three blocks:

•    Newsletters sent: a list of campaigns (ID and Subject) with the number of messages sent and the credits used by each one.

•    Automations: the same breakdown, applied to sends generated by automations.

•    Other: consumption corresponding to Test emails, SMTP emails, and seed accounts.

From this same screen, you can click Export subscriber usage to download the details for the selected period. Before the file is generated, a confirmation is requested, since on large accounts the process can take a few minutes:

Once confirmed, the export is generated in the background: you can keep working while it completes, and you will receive a notification email when the file is ready.

By clicking check progress, you will open the Other >> Exported files section, where all generated exports are listed, along with their type, status, and creation and completion dates.

•    Blue icon: downloads the exported file.

•    Red icon: removes the file from the list.

Exported files are automatically deleted after 7 days, so it is a good idea to download them before they expire.

Moving Credits (Prepaid Package Only)

This option is only available on accounts with an active prepaid package, and it lets you transfer credits to another account that also has an active prepaid package, increasing the number of credits available in the destination account.

To complete the transfer, you must provide:

•    Destination account: the domain of the account that will receive the credits. (for example, account.ipzmarketing.com)

•    Number of credits: the number of credits you want to transfer.

This operation only works when both accounts (source and destination) have an active prepaid package.

Bringing Forward the Package Renewal Date

This button, available on monthly and free plans, lets you manually bring forward the start of a new billing cycle without waiting for the scheduled renewal date. Before confirming the action, a warning is shown:

Once confirmed, a new invoice is generated, the billing cycle restarts from that point, and usage limits are reset (Package statistics and subscriber usage return to zero). This action cannot be undone, so it should only be used when necessary.