How to change login credentials

Your Mailrelay account stores your subscriber lists, your newsletters and the data from your email marketing campaigns, so it is worth protecting it well. In this article, we explain how to change the password of the users in your account, how to change your own password and what to do if you do not remember it.

INDEX

• How to change a user's password
• How to change your own password
• If you do not remember your password
• Tips to keep your account secure
• Related articles

How to change a user's password

It is important to check that users registered on the system have the correct configuration and to change their login credentials regularly to increase security.

To do this, go to Settings >> Users. You will see a list showing all users who currently have permissions to use the account, along with their details:

• ID: The unique identifier generated by the system.
• Name: Name assigned to the user.
• Email: The user's email address.
• Role: The permissions assigned to the user.
• Blocked: Status indicating whether the user is blocked or not.
• Created on: The date the user was created.
• Show button: Takes you to the user's detailed information.
• Edit button: Allows you to change the user's information.
• Delete button: Deletes the user.
• Lock/Unlock button: Blocks or unblocks user access to the account.

In the list, you will also see the Two factor authentication enabled column, which shows which users have two-factor authentication (2FA) enabled.

To change a user's password, click on the Edit button and enter the new password under Password, then confirm it under Password confirmation.

On this same screen, you can also change the user's Email.

You can also modify other user settings as needed. When finished, click on the Update User button to save the changes.

How to change your own password

If you want to change the password you use to log in to the email marketing platform, you can also do it from Settings >> User settings. You can also reach this screen from the menu in the top right corner of the panel by choosing User settings.

In the Change password section, you will find these fields:

• Current password: the password you currently use to access your account.
• Password: the new password.
• Password confirmation: repeat the new password to avoid typing mistakes.

To save the new password, click the Change password button.

Unlike the Users edit screen, here you have to enter your current password first.

If you do not remember your password

If you do not remember your password, go to your account's login screen and click Forgot your password?. Enter the email you use to access the account and click Send me reset password instructions. You will receive an email with instructions to create a new password.

If you still have trouble logging in, see the article I cannot access my account.

Tips to keep your account secure

• Create passwords that combine numbers, upper and lower case letters and special characters, such as an asterisk, a full stop or an exclamation mark.
• Give each person their own user instead of sharing the same password. This way, each person has the role with the permissions they need.
• Enable two-factor authentication (2FA) to add an extra layer of security to access.
• When someone stops working with your account, block or delete their user from Settings >> Users.

This way, you prevent anyone without permission from accessing your subscribers or sending mass emails from your account.

Related articles

• How to add a user to the account
• Roles
• User settings
• Two-factor authentication - 2FA
• I cannot access my account